Responsible Gambling at Spinrise Casino

At Spinrise Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Spinrise Casino operates under a strict responsible gambling framework in accordance with Australian consumer protection standards and the guidelines set by the National Gambling Helpline. We continuously invest in player protection measures to ensure our platform remains a safe space for adults who choose to gamble recreationally.

We take problem gambling seriously. Our team is trained to identify signs of harmful gambling behaviour and to direct players to appropriate resources when needed.

Are You Gambling Responsibly?

Ask yourself the following questions honestly:

• Do you gamble with money you cannot afford to lose?
• Do you chase losses by placing larger bets?
• Has gambling affected your relationships, work, or mental health?
• Do you feel anxious or irritable when you are not gambling?
• Do you hide your gambling from friends or family?
• Do you borrow money or sell possessions to fund gambling?

If you answered yes to any of these questions, we strongly encourage you to use our self-help tools or contact a support service immediately.

Player Protection Tools

Spinrise Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps you stay within your personal budget and prevents impulsive decisions during a losing streak.

Session Time Limits

Set a maximum duration for each gaming session. Once your time limit is reached, you will be automatically logged out of the platform.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have wagered. These pop-up notifications help you stay aware of your activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets. This feature is available instantly upon request.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Spinrise Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended.

To activate self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings. Self-exclusion requests are processed within 24 hours.

You can also register with Gamban to block access to all gambling websites and apps across your devices.

Account Closure

You may close your account at any time by contacting our customer support team. If you are closing your account due to gambling-related concerns, please let us know so we can ensure appropriate safeguards are applied.

Protecting Minors

Spinrise Casino is strictly an adults-only platform. You must be 18 years of age or older to register and play. We verify the age and identity of all players during the registration process and reserve the right to request additional documentation at any time.

If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• Gamban

Never share your account login details with anyone, including family members.

Recognising Problem Gambling

Problem gambling can affect anyone regardless of age, income, or background. It often develops gradually and can be difficult to recognise in yourself or others. Common warning signs include:

• Spending more time or money on gambling than intended
• Feeling the need to gamble with increasing amounts to get the same excitement
• Repeated unsuccessful attempts to cut back or stop gambling
• Using gambling as a way to cope with stress, depression, or anxiety
• Lying to family or friends about gambling habits
• Neglecting work, study, or family responsibilities due to gambling
• Experiencing financial difficulties as a result of gambling

Support Services in Australia

If you or someone you know is struggling with gambling, free and confidential help is available 24 hours a day, 7 days a week across Australia.

Gambling Help Online

Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, available 24/7)
Live chat and email counselling also available.

Lifeline Australia

Website: www.lifeline.org.au
Phone: 13 11 14 (available 24/7)
Crisis support and suicide prevention services.

Beyond Blue

Website: www.beyondblue.org.au
Phone: 1300 22 4636 (available 24/7)
Mental health support including anxiety and depression related to gambling.

Gamblers Anonymous Australia

Website: www.gamblersanonymous.org.au
Peer support meetings available in person and online across Australia.

MoneySmart

Website: moneysmart.gov.au
Free financial guidance and tools to help manage debt related to gambling, provided by the Australian Securities and Investments Commission (ASIC).

Tips for Gambling Safely

• Set a strict budget before you start and never exceed it
• Only gamble with money you can afford to lose
• Treat gambling as entertainment, not as a source of income
• Take regular breaks and set session time limits
• Never gamble when you are upset, stressed, or under the influence of alcohol
• Do not chase losses — accept them as part of the game
• Balance gambling with other leisure activities
• Keep track of how much time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, our dedicated support team is available around the clock.

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
Response time: Within 1 hour for responsible gambling requests

All responsible gambling requests are treated with the highest level of confidentiality and priority.

Last updated: June 2026. Spinrise Casino is committed to reviewing and updating its responsible gambling policies regularly to reflect the latest best practices and regulatory requirements applicable to Australian players.